SPD Brushes Frequently asked questions.

No. On SPD Brushes you can check out or generate quotes without creating an account. Build your cart and proceed — no login required. Accounts are optional if you want saved order history in one place.

Yes. Click Generate Quote from your cart to instantly download a formatted PDF with pricing, SKUs, W9, and all supporting vendor documentation. No account needed. See the quote guide for a full walkthrough.

Yes. You can submit a PO directly through checkout or by emailing it to orders@spdbrushes.com. All formal POs are Net 15–30 eligible. See the hospital ordering guide for full details.

Yes. We accept government Purchase Cards (including GSA SmartPay), facility credit cards, and invoice-based ordering on Net 15–30. VA and federal buyers: our kits are pre-priced under the $10K micro-purchase threshold — see the VA ordering guide.

Yes. We work with centralized procurement offices, fiscal agents, and individual department leads. Quotes can be scoped per department, and we support standing POs, multi-site shipping, and formal vendor onboarding. See the health system ordering guide.

Yes. Contact our team to set up quarterly or monthly standing orders with locked-in pricing. We invoice against the standing PO as you draw down — no separate quote needed per reorder cycle.

Yes. Build a cart with the items you want and contact us — we'll configure it as a named, reorderable custom kit. Useful for department-specific rotations, pre-set tray kits, and recurring supply lists.

Use the Reorder Code printed on any previous quote or order confirmation. Enter it at checkout and your previous cart loads instantly — no rebuilding. Useful for passing specs to a new buyer or repeating a quarterly order.

Yes. Generate a quote and send the PDF — or just forward the Reorder Code. The recipient can load and submit the same order without rebuilding the cart.

No minimum order. Order a single pack or a multi-facility kit — the process is the same. Card orders under $250 include a $25 flat shipping fee. PO shipping is quoted on the invoice.

Yes. Formal POs are Net 15–30 from invoice date for qualified facilities (terms confirmed at account setup). Net 45 and Net 60 are available for larger health systems with established procurement relationships — request it on the quote.

After generating a quote, email it to orders@spdbrushes.com or select Submit as PO at checkout. We'll return a formal invoice with your order confirmation within the same business day.

Yes. Vendor setup is not required for initial or one-time purchases. If your facility requires onboarding before issuing a PO, we support that too — see the vendor onboarding section of the hospital guide.

Yes. Tell us what you're currently using and the SPD Brushes team will recommend a starting kit aligned with your workflow and budget. Our prebuilt brush kits are a good starting point for most SPDs.

Yes. Call 844.90.BRUSH or email orders@spdbrushes.com and we can build a quote, confirm SKUs, and process an order by phone or email. We respond within a few hours on business days.

Most in-stock items ship within 1 business day from Cincinnati, OH. Standard CONUS transit is 3–5 business days. Our quote system flags any known backorder risks before checkout so there are no surprises after a PO is issued.

Yes. Unopened, unused items in resalable condition can be returned within 30 days of delivery with prior authorization. Custom kits and sterile items are non-returnable. Email support@spdbrushes.com with your order number to initiate.

Backorder status is shown at the quote stage — before your PO is issued. If something goes on backorder after your order is placed, we'll notify you and offer substitution, delayed fulfillment, or partial shipment based on your timeline.

Tracking is emailed when your order ships. You can also contact support with your order number or Reorder Code for a status update at any point.

Yes, if the order hasn't shipped yet. Contact us as soon as possible — call 844.90.BRUSH for the fastest response. Custom kits in production are not cancellable once work has begun.

Notify us within 3 business days of delivery. We'll resolve it quickly with a replacement or credit. Photo documentation of the damage or incorrect items speeds up the process significantly.

Expedited shipping is available when inventory allows. Contact us before 1 PM ET to request priority handling. Additional charges apply and will be disclosed before shipment is released.

Yes for APO/FPO. For OCONUS and international orders, contact us directly — we'll work with your logistics office on customs documentation and shipping method.

Card orders over $250 include free FedEx Ground to standard CONUS addresses. Card orders under $250 include a $25 flat shipping fee. PO shipping is quoted on the invoice. Expedited shipping is quoted separately.

Yes. Let us know your reorder cadence and we can set up reminders or enroll you in a recurring order plan so restocking doesn't require an active decision every cycle.

No. All SPD Brushes products are sold as non-sterile unless explicitly labeled otherwise. They are intended for pre-cleaning, instrument storage, or protection use and must be processed by your facility per applicable IFUs and standards before use.

Yes. Every SPD Brushes product family has a downloadable IFU on our Resources page. IFUs are also linked directly from each product detail page and embedded in all quote PDFs for audit-ready documentation.

Yes. Our channel brush guidance aligns with AAMI ST79 recommendations for manual cleaning and lumen brushing. Endoscope brush use aligns with AAMI ST91 for flexible endoscope reprocessing. Product-specific compliance details are in each IFU.

Depends on the product. Each IFU and product page specifies whether the item is single-use or validated for reuse — and if reusable, includes cleaning and inspection criteria. When in doubt, check the IFU before proceeding.

Some do. Tags, certain protectors, and single-use brushes will include shelf-life information on the label and in the IFU. If no expiration is indicated, the product is not shelf-life limited under normal storage conditions.

Yes. SDS documents are available for applicable items. Email support@spdbrushes.com with the SKU and we'll send the PDF within one business day.

We provide IFUs, W9, SDS (where applicable), and order traceability documentation to meet surveyor requirements. If you have a specific documentation checklist from TJC, DNV, or AAAHC, email it to us and we'll confirm what we can supply.

Some are sterilization-compatible and some are not. Vented instrument guards are designed to allow steam penetration; many tags are workflow labels and may not be validated for every sterilization modality. Always check the specific IFU — it will state which sterilization methods and cycles are validated.

Check the brush IFU. It will state whether the brush can be steam sterilized, which pre-vacuum or gravity cycles are validated, and how many reuse cycles are allowed. Most of our reusable channel brushes specify maximum cycle counts.

Yes. Every IFU is publicly accessible on our Resources page — no login required. Share the URL, download the PDF, print for the SPD wall, or link from your facility's internal documentation system.

Yes. We provide written product guides, virtual inservices, and can walk through product selection and use with your team by video call. Contact us to schedule — available for new department leads and established teams onboarding new products.

CEU-approved content is in development. Contact us and we'll notify you when it launches — you'll be on the list before it's announced publicly.

Yes. We offer video call inservices for new product lines and demo kits on request. For facilities in the Cincinnati area, in-person visits may be available depending on your setup and timeline.

Yes. We have downloadable posters and quick-reference cards on the Resources page. For custom workflow guides tailored to your tray setup or department, contact us and we can put something together.

Yes. We can provide a product orientation kit, documentation package, and a virtual walkthrough to help new SPD leads ramp up without having to re-source everything from scratch.

Start with our channel brush size guide — it's a single-page wall chart that maps diameter (mm and Fr) to the right SKU. We also have a brief guide on how to measure lumen diameter if your team is working from instrument specs rather than scope documentation.

Standard pack sizes are 25 and 50 for channel brushes, with other pack sizes varying by product line. For bulk configurations or different pack sizes, contact us and we can accommodate on repeat orders of sufficient volume.

Yes. Our prebuilt brush kits are a starting point — we can swap, add, or remove individual SKUs to match your facility's specific instrument profile. Contact us with your current inventory or scope list and we'll adjust from there.

Contact us. For pilot evaluations and product trials, we can often accommodate smaller quantities outside the standard pack structure — especially for new customers evaluating a product for department-wide adoption.

Yes, for recurring orders at sufficient volume. Custom barcode labels, facility-name printing, and packaging branding are available. Contact us to discuss the volume threshold and lead time for your setup.

Many of our tags and guards already use color-coding as a core feature. For custom tray-specific color systems or pre-sorted kit packaging, reach out and we'll discuss what's achievable.

Yes. Quotes can be forwarded to and completed by fiscal agents. We maintain full PO traceability back to the ordering facility and can format documents the way your fiscal agent's system expects. Email the agent's contact to orders@spdbrushes.com and we'll work directly with them.

Yes. We routinely complete vendor onboarding packets — W9, banking info (ACH), COI, capability statement, diversity classification, parent entity disclosure, and credentialing portal submissions (Symplr, Vendormate, RepTrax). Email the packet or portal link to orders@spdbrushes.com.

Yes. Tell us which GPO you're affiliated with or describe your group's procurement structure and we'll align our quotes, docs, and shipping accordingly. We support centralized PO with distributed ship-to — useful for PE-backed chains managing multiple ASC or hospital sites from a central procurement function.

Yes. List prices are the same for every buyer — no hidden fees, no per-facility markups, no channel surcharges. What you see in the catalog is what goes on your quote.

Yes. Volume discounts are available for large single orders, multi-site rollouts, and recurring kit agreements. Contact us with your expected annual volume and we'll put together a custom quote with the applicable pricing tier.

Yes. Quotes lock pricing for 30 days from issue. Standing order agreements can lock pricing for 90 days or longer depending on volume. Contact us to discuss a multi-quarter pricing agreement for your facility or system.

Card orders over $250 include free FedEx Ground to standard CONUS addresses. Card orders under $250 include a $25 flat fee shown at checkout. PO shipping is quoted on the invoice. Expedited and international shipping is quoted separately.

All pricing is in USD. For international buyers, we can note the current exchange rate on the quote for reference. Contact us directly for international purchase inquiries.